Welcome Storage Shelter Solutions
Storage Shelter Solutions
Our Return and Exchange Policy ensures that you are protected if a product is defective, damaged, or cannot be used. Please read the information below carefully to understand how to return or exchange products, cancel orders, and receive refunds.
We only replace items if they are defective or damaged. If you need to exchange your product for the same product, please email us at office@storagesheltersolutions.com.
To return your products, email us and we will let you know where your closest return depot is located. Alternatively, we can arrange collection of the products at an added cost.
All shipping costs for returning the product(s) are non-refundable and must be covered by the customer. If you cancel an order after it has shipped, return shipping costs will be deducted from your refund.
The time it takes for an exchanged product to reach you may vary depending on availability and delivery location.
Please use a trackable shipping service or purchase shipping insurance. Storage Shelter Solutions will not be responsible for any loss or damage during return shipping.
Email us at office@storagesheltersolutions.com. If canceled before shipping, a full refund will be issued. If canceled after shipping, a refund will be issued after deducting shipping and handling charges as noted in the invoice.
Initiate returns by emailing office@storagesheltersolutions.com. Full refunds are available if the return is initiated within 14 days of receipt. Products must be unused, in original packaging, and unaltered. Returns after 14 days may be eligible if defective or unusable, but requests must be submitted within 30 days with explanations and photos.
If you receive a defective product, we will repair or replace it with an item of equivalent value. Refunds are available if defective parts are identified prior to installation. Requests must be made within 30 days. Products must be unused, in original packaging, and accompanied by proof of purchase.
Products purchased on sale or at a discounted price are not eligible for refunds, replacements, or exchanges unless they are defective.
Returned products are inspected upon arrival. Depending on condition, partial, full, or no refund may be issued. Customers will be notified via email regarding approval or rejection.
Refunds are issued to the original payment method within 14 working days after inspection. If you haven’t received your refund, check your bank account and contact your bank or credit card company. If still unresolved, email office@storagesheltersolutions.com.
